spunky_munky_gal
Posts : 669 Join date : 2008-11-03
| Subject: Returning customers Fri Jan 30, 2009 1:34 am | |
| I had 4 returning customers today. Most I've ever had! | |
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zoro
Posts : 222 Join date : 2008-09-06
| Subject: Re: Returning customers Fri Jan 30, 2009 5:46 am | |
| That's great, how do you track them? | |
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spunky_munky_gal
Posts : 669 Join date : 2008-11-03
| Subject: Re: Returning customers Sat Jan 31, 2009 12:56 am | |
| Just with the neomallers portal. They pop up when I input my sales history. You can also get lists of customers by NP spent and number of visits I think. | |
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spunky_munky_gal
Posts : 669 Join date : 2008-11-03
| Subject: Re: Returning customers Thu May 14, 2009 6:30 am | |
| Thought I'd bump this rather than starting a new topic - I had a customer neomail me out of the blue and ask for a custom furniture job: - Quote :
- i got a new classical room. do u hv a bedroom set (bed, table, closet, chairs, table and others) for it. can u pl gather one and put it on a trade and i'll go for it. plzzz.
so I neomailed her back, asked a few questions, got three different bedroom sets together at three different prices ranges, marked them up my standard %100 and put them in my trades. She bought the cheapest one and sent me this: - Quote :
- thanx thanx so much! if u also need me to get anything for u there is also no problem. thanks again, i hope i didn't cause u much trouble.
So then I get another neomail from her today: - Quote :
- i just want to know if u have any paint brushes up for trade? althou i want/need some, don't go buying them to give 2 me. i just want to know if u hv , thats all! thnx!
So I sent her this: - Quote :
- I don't usually deal with paintbrushes, but my mall-mate, xaheras, does. Her shop is at http://www.neopets.com/browseshop.phtml?owner=xaheras
If you're having trouble finding what you want, send her a neomail. She's very helpful. Have fun painting your pets Hope you don't mind xa - she likes a bit of personal service, but she's happy to pay! | |
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Roby
Posts : 439 Join date : 2008-09-06 Location : Canada
| Subject: Re: Returning customers Sat May 16, 2009 11:50 pm | |
| The portal is giving me these numbers for returning customers:
Out of 329 total customers so far, 5 have returned This is about 1.52%
2 of these are clearly bookmarks and have visited 4 times apiece.
How's it look for you guys? | |
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spunky_munky_gal
Posts : 669 Join date : 2008-11-03
| Subject: Re: Returning customers Sun May 17, 2009 5:58 pm | |
| Out of 1,891 total customers so far, 76 have returned This is 4.02%. BTW, the customer I referred to xa referred her sister to my shop - got a neomail from the sister today She was also asking about PBs so I gave her xa's shop link too. | |
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spunky_munky_gal
Posts : 669 Join date : 2008-11-03
| Subject: Re: Returning customers Wed May 20, 2009 6:15 pm | |
| My customer is back She asked me for advice on how to make her classic neohome room look better, and I gave her some ideas. She then asked me to source rainbow and yellow items for her, so I set up one of my petpages as a shopping guide: http://www.neopets.com/~AmbathalaAll mark ups are 100% and I've told her I'll give her 10% discount if she spends more than 20k and 20% for more than 50k. I also suggested further discounts if she spends more than that. She is turning into a very lucrative customer! And she's also given me an idea - interior design services - ie making a few suggestions and sourcing some items to look at. Just need to have a look at the T&C to make sure I would be breaking any rules if I advertised this. i guess it would be in the wording. | |
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